Nine Casino is committed to providing a gaming environment where entertainment goes hand in hand with safety and control. For us, responsible gaming is not just a recommendation but a fundamental principle. At the core of our philosophy is the desire to empower each player with the means to manage their activity proactively and autonomously. We provide you with a full range of tools to ensure your experience always remains a source of controlled pleasure.
Managing finances is an essential pillar of healthy gaming habits. That's why Nine Casino offers a set of precise instruments to help you maintain full control over your budget.
This tool allows you to define the maximum amount you can deposit over specific periods:
Weekly (168h)
Daily (24h)
Monthly (720h)
It is crucial to note that a decrease in your limits is effective immediately. Conversely, any increase is subject to a 24-hour reflection period, a security measure designed to prevent impulsive decisions.
The wager limit regulates the total amount you can bet over a given period, regardless of your wins or losses. It is the perfect tool for managing your volume of activity and your overall risk exposure.
The loss limit acts as a financial safety net. You determine a net loss threshold you do not wish to exceed. If this amount is reached, the system will prevent you from placing new bets until the period renews, thus protecting your balance.
Just as crucial as financial control, managing the time spent playing is fundamental. Nine Casino equips you to always remain aware of your activity.
These programmable notifications appear on the screen at regular intervals. They display a summary of your current session (duration, wins/losses), offering you an objective status update and encouraging you to take a break.
With this tool, you can set a maximum duration for each gaming session. Once the allotted time has passed, you will be automatically logged out, which imposes a necessary break and prevents excessively long gaming sessions.
For moments when a player feels the need to step away from gaming, Nine Casino offers clear and structured solutions for short or long-term breaks.
Accessible directly from your profile, the cooling-off period allows you to suspend your account for a duration ranging from 24 hours to 6 weeks. During this period, all deposits and participation in games are disabled.
For a longer commitment, self-exclusion is the appropriate solution. It must be requested through customer service.
This option blocks access to your account for a defined, extended period. The account is made inaccessible, and Nine Casino takes all reasonable measures to prevent the opening of new accounts by the same user.
This is the strictest measure, leading to the irreversible closure of the account. This decision is final, and the account can never be reopened.
At the end of a temporary self-exclusion period, reactivation is never automatic. The player must make an explicit request to the support team. A 24-hour waiting period may be applied before the account becomes active again.
Nine Casino enforces a zero-tolerance policy regarding access to gambling by minors, in accordance with its legal and ethical obligations.
A strict age check is carried out during registration and before any financial transaction. Any registration attempt by an individual under 18 constitutes a serious violation of our terms and conditions and leads to the immediate blocking and reporting of the account.
We encourage users who share their electronic devices to install filtering software to protect minors. Here are some trusted solutions:
Net Nanny
CyberPatrol
GamBlock®
Solid Oak Software
An effective responsible gaming policy relies on human support and reliable external resources.
Your player profile gives you unlimited and detailed access to your gaming and transaction history. This transparency tool is essential for objectively analyzing your gaming habits, including deposits, withdrawals, bets, and results.
Our support team is trained to answer questions related to responsible gaming. Agents can help you configure your limits or direct you to specialized organizations. They can be contacted by email at[email protected].
In line with the recommendations of the ANJ (Autorité Nationale des Jeux), Nine Casino encourages players seeking external and confidential support to contact the following organizations:
SOS Joueurs
Adictel
Joueurs Anonymes France
Gambling Therapy (available in multiple languages)
To provide a clear and concise overview of the available measures, the table below summarizes the tools you can activate from your account for a controlled gaming experience.
|
Control Feature |
Description and Mechanism |
Benefit for the Player |
|
Deposit Limits |
Defines a maximum amount for deposits (day/week/month). |
Full control over the capital allocated to gaming. |
|
Loss Limits |
Sets a net loss threshold not to be exceeded. |
Protection against excessive and unexpected losses. |
|
Wager Limits |
Caps the total sum of bets over a period. |
Management of gaming volume and risk exposure. |
|
Reality Checks |
Notifications on session duration and results. |
Helps maintain a clear awareness of elapsed time. |
|
Cooling-Off Period |
Temporary account suspension (24h to 6 weeks). |
A tool for quick and effective distancing. |
|
Self-Exclusion |
Long-term account blocking (temporary or permanent). |
A durable protection measure to manage one's gaming habits. |
|
Activity History |
Access to gaming and transaction logs. |
Complete transparency for a factual self-analysis. |
These features are designed to empower the player, allowing them to shape a gaming experience that matches their own limits and expectations.
Go to your profile and open the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit caps. Any decrease in the limit is applied instantly, while an increase requires a 24-hour delay. For a short break (from 24h to 6 weeks), you can activate the "Cooling-Off Period" directly in your settings. For a longer suspension (6 months or more), you must contact customer service and request a "Temporary Self-Exclusion". Yes, absolutely. Player security is our priority. Nine Casino ensures a trustworthy environment through strict control tools, a responsible gaming policy, data encryption, and rigorous age verification. Our customer service team is your first point of contact. The agents are trained on these issues and can be reached by email at[email protected] to help you use the tools or guide you. No. The wager limit only considers the total sum of your bets, regardless of the outcomes (wins or losses). If your limit is €100, you cannot bet more than €100 in total, even if you win €1000. It is a tool for controlling activity. No. The limitation tools (deposit, loss, wager, session time) are global and apply to your entire account activity. They are designed for a comprehensive management of your gaming behavior, not for specific games.What is the procedure for setting a deposit limit?
What are the options to temporarily suspend my account?
Is the Nine Casino platform secure?
Who should I contact if I have questions about responsible gaming?
Do winnings affect my wager limit?
Can I limit my activity on a single game or a single slot machine?
